PetSmart

HORRIBLE! Poor customer service and so much attitude. Was my first time taking Lola to get groomed. Stood outside the store for 10min waiting for the lady who was sweeping the entrance to let me in, ask me a question, or guide me through the process. She ignored me for a whole 10min until she finally pointed to a button I apparently had to press. Once I pressed it some girl came to open it and completely ignored me with her EarPod in. I said good morning to 2 people and each of them ignored me and walked away. I was left alone and I proceeded to walk to the grooming area. When I got inside it was completely empty and nobody was there to help or for me to ask questions. I finally ran into the First Lady who ignored me and she said she would go ask but then proceeded to continue to do her tasks and completely ignored me. After a few minutes one of the vets came in and had the worst attitude asking if I had an appointment. She went into a room and after waiting around and getting no help I just walked out. When I got to my car the lady came running out saying the girl who had scheduled with me was almost there. At this point I was completely dissatisfied and did NOT feel comfortable leaving my girl Lola there. Will NEVER be going here again.

I took my 7month old German Shepard to get groomed and let me tell you Tiffany did an amazing job!! She looked so fluffy, soft and fresh!! Her claws looked amazing!! I'm so happy that she was happy when I picked her up. And glad they kept her safe while she was away from me❤ totally worth the $$ I will be bringing Rosie here again! Thank you ladies!! Your work is valued and amazing.

Salinas petsmart is one of three stores I shop at for my animals. This store has the largest selection of food and toys. Prices are average to expensive which I place on the seller not the store. It's pretty crazy that the sellers make the food bag twice as big as the product inside. Just like a bag of chips it doesn't even fill half the bag sometimes. This store has a variety of items to take care of your pets when they are sick, they often have new things in stock that I would have to order online to get. It's always clean and the people working are friendly. There is a kitten who I am trying to find a home for so I took these pictures to share with them as first time cat owners.

I enjoy my shopping experience with PetSmart App .Thank you Dolores from Salinas PetSmart store for greeting me & sharing kind words with me. Thank you manager Brandy for understanding our recent purchase we appreciate the store credit we will definitely be back. 01/14/2023 Thank you Manager Ms. Sandy for listening to our concerns & offering us a resolution to our concerns, much appreciative for that it helps, we do recommend our friends & family to PetSmart, also remind them that they can to open up a PetSmart App to get rewards point's. Thanks PetSmart for helping me with my online order the store manager Brandy for correcting the final purchase total by adding my accumulated treat points & I saved $ job well done PetSmart in Salinas. Our Cat is name is Marvin Palette Martinez. 🐾 😸 👊 😁